Shree Gada Electronics

This Payment & Refund Policy ("Policy") applies to all payments made to Shree Gada Electronics and Digital Solutions (operating the website www.dsconlines.in) through Cashfree or any other payment gateway available on our platform. By making a payment for any service listed on our website, you confirm that you have read, understood and accepted this Policy.

1. Payment Terms

All payments are processed securely through Cashfree. We accept UPI, Debit Cards, Credit Cards, Net Banking and popular wallets. The final amount payable is displayed on the checkout page and includes applicable taxes. Prices for Digital Signature Certificates (DSC), Antivirus licences, Portal Registrations and other services are as listed on the website at the time of order.

A service order is confirmed only after successful payment and receipt of a valid payment reference from Cashfree. You will receive an acknowledgement email with your application reference number once payment is captured.

2. Refund Policy — Digital Signature Certificate (DSC)

Once a DSC application is submitted to the Certifying Authority (XtraTrust / Pantasign / other partners), the payment is strictly non-refundable. This is because Digital Signature Certificates involve government-mandated Aadhaar e-KYC, video verification, PAN validation and certificate issuance fees paid by us to the Certifying Authority — these fees are non-recoverable from the vendor once the process has started.

A refund may be considered only if all of the following are true:

• Payment was made but the DSC automation / application has not yet been initiated on the Certifying Authority portal.
• The refund request is raised within 24 hours of payment.
• No OTP / Aadhaar / video KYC step has been triggered against your mobile or email.

If eligible, refunds will be processed back to the original payment method within 7–10 business daysvia Cashfree. Bank / card processing timelines may add additional days depending on your issuer.

3. Refund Policy — Antivirus Licences

Antivirus product keys (Bitdefender, NPAV, Vibranium, Quick Heal, etc.) are digitally delivered activation codes issued by the OEM. Since activation keys are generated and dispatched immediately after payment, they are non-refundable and non-exchangeable once delivered. If you have not received your key within 24 hours of payment, please write to us at info@dsconlines.in for assistance.

5. Cancellation Policy

You may cancel a service request free of charge only before we begin processing your application. Send a written cancellation request from your registered email to info@dsconlines.in with your Application Reference Number. Once processing begins (Aadhaar OTP triggered, video KYC scheduled, or activation key dispatched), cancellation and refund are no longer available.

6. Failed & Duplicate Payments

If the payment amount is debited from your account but the order is not confirmed on our website, please wait for up to 24 hours — Cashfree usually auto-reconciles failed transactions. If the amount is still not reversed, share the Cashfree transaction ID and bank debit reference at info@dsconlines.in and we will initiate a refund investigation. Duplicate payments made for the same application will be fully refunded to the original payment method.

7. Chargebacks

We request customers to contact us first before raising a chargeback with their bank. Unjustified chargebacks may result in permanent suspension of service access and cancellation of any active DSC / licence issued in your name.

8. Grievance & Refund Contact

For any payment-related query, refund request or dispute, please reach out to our support desk:

We aim to acknowledge every refund query within 1 business day and resolve it within 7 business days.

9. Changes to this Policy

Shree Gada Electronics and Digital Solutions reserves the right to update this Policy at any time. The updated Policy will be effective immediately upon posting on this page with a revised "Last updated" date. Continued use of our services after such changes constitutes your acceptance of the revised Policy.